Privacy Policy
At dogudse.com (operated by MULTIBUILD TRADING CO., LIMITED), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website (dogudse.com), use our services, or make a purchase from us. By accessing or using our website and services, you agree to the collection and use of your information as described in this policy. We comply with the applicable privacy laws of Hong Kong, including the Personal Data (Privacy) Ordinance (PDPO) and its relevant amendments and supplementary regulations.
1. Information We Collect
We collect personal information that you voluntarily provide to us, as well as information automatically collected when you interact with our website. This information is categorized into the following types, in compliance with the Data Protection Principles (DPPs) stipulated in Schedule 1 of the Personal Data (Privacy) Ordinance (PDPO)[superscript:4]:
1.1 Voluntarily Provided Information
When you create an account, place an order, contact our support team, or sign up for updates, you may provide us with the following personal information. We collect such information in a lawful and fair manner, which is necessary and sufficient for the stated purposes and does not exceed the appropriate scope as required by the PDPO[superscript:4]:
Contact information (name, email address, phone number, shipping and billing address);
Payment information (credit card details, PayPal account information) – note that we do not store full payment details; all payment processing is handled by secure third-party payment providers; we will ensure that these third-party processors comply with the requirements of the PDPO through contractual agreements[superscript:2];
Account credentials (username, password);
Any other information you choose to provide (e.g., feedback, questions, or custom order requests).
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage through cookies and similar tracking technologies. This collection is conducted in line with the PDPO’s requirements of transparency and legality, and the collected data is only used for the purpose of enhancing your browsing experience and optimizing our services[superscript:6]. This may include:
Device information (device type, operating system, browser type, IP address);
Usage data (pages visited, time spent on the website, products viewed, search queries, click-through actions);
Cookie data – cookies are small text files stored on your device to enhance your browsing experience. You can adjust your browser settings to block cookies, but this may limit some features of our website. We will clearly inform you of the purpose of collecting cookie data in accordance with the PDPO’s transparency principle.
1.3 Sensitive Personal Information
We do not collect sensitive personal information (such as health data, biometric data, or precise location data) unless explicitly required for a specific service and with your explicit consent, in strict compliance with the relevant provisions of the PDPO[superscript:6]. If we do collect such information, we will limit its use and disclosure to only what is necessary to fulfill the intended purpose, and take all practicable measures to ensure its security as required by the PDPO’s data security principle.
2. How We Use Your Information
We use your personal information for legitimate business purposes, including but not limited to:
Process and fulfill your orders (verify payment, ship products, send order confirmations and tracking updates);
Manage your account (allow you to log in, update your information, view order history);
Provide customer support (respond to your questions, resolve issues, address refund requests);
Improve our website and services (analyze usage data to enhance user experience, optimize product offerings);
Send you promotional communications (e.g., newsletters, special offers) – you can opt out of these communications at any time;
Ensure website security (detect and prevent fraud, unauthorized access, and other security risks);
Comply with legal obligations (respond to subpoenas, comply with tax and regulatory requirements);
Honor your privacy rights (e.g., respond to requests to access, correct, or delete your personal information).
3. How We Disclose Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information in the following limited circumstances:
Third-party service providers: We share information with trusted third parties who assist us in operating our business, such as payment processors (e.g., PayPal), shipping carriers (e.g., USPS, UPS), and customer support platforms. These providers are only given access to the information necessary to perform their services and are required to protect your information and comply with this Privacy Policy and applicable laws;
Legal requirements: We may disclose your information if required by law, subpoena, or court order, or to protect our rights, property, or safety, or the rights, property, or safety of others;
Business transfers: If we merge, acquire, or sell all or part of our business, your information may be transferred as part of the transaction, but we will ensure the receiving party complies with this Privacy Policy;
With your consent: We may disclose your information for other purposes only with your explicit consent.
4. Your Privacy Rights
Under the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, you have certain rights regarding your personal information. These rights are stipulated in the PDPO and its relevant provisions, and generally include:
Right to know: You may request access to the personal information we collect, use, or disclose about you;
Right to delete: You may request that we delete your personal information, subject to certain exceptions (e.g., to comply with legal obligations);
Right to correct: You may request that we correct inaccurate personal information we have about you;
Right to opt-out: You may opt out of the sharing of your personal information for cross-context behavioral advertising;
Right to limit use: You may request to limit the use and disclosure of your sensitive personal information;
Right to equal treatment: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights as stipulated in the PDPO, please contact us at info@dogudse.com with your full name, contact information, and a clear description of your request. We will review your request in accordance with the time limit required by the PDPO and respond to you with the outcome. We may ask for additional information to verify your identity before processing your request, to ensure the security of your information and comply with the PDPO’s requirements.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or destruction. These measures include:
Secure socket layer (SSL) encryption for data transmitted between your device and our website;
Secure storage of personal information (access restricted to authorized personnel only);
Regular security audits and updates to our website and systems;
Requirements for third-party service providers to maintain adequate security measures.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to minimize risk.
6. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices or content.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will immediately delete that information. If you believe we have collected information from a child under 13, please contact us at info@dogudse.com. We comply with the Children’s Online Privacy Protection Act (COPPA) and will never collect information from children under 13 without verifiable parental consent.
8. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page and post the revised policy on our website. Your continued use of our website and services after the revised policy is posted constitutes your acceptance of the changes. We encourage you to review this policy periodically for updates, especially as privacy laws evolve.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: info@dogudse.com
Company Information
Company Name: MULTIBUILD TRADING CO., LIMITED
Registration Address: UNIT 2, 27/F., WU CHUNG HOUSE, 213 QUEEN'S RD EAST, WAN CHAI HONG KONG
